• We will accept Purchase Orders (POs) for orders over $5,000 for commercial businesses, and $1,500 for healthcare centres/facilities (such as hospitals and diabetes education programs).
• If your order meets the above criteria, please send the items you'd like to purchase and email orders@diabetes.ca to help complete a PO.

Shipping costs are based on your location and the carrier available at checkout. Rates are pulled directly from the carrier to ensure accurate, up‑to‑date pricing.

• If an item is out of stock and we are not restocking it, the "Add to Cart" button will change to an Out of Stock button.
• If an item is out of stock and we do plan to restock the item, the following notice will appear at the bottom of the product description page: “This item is currently out of stock and will ship as soon as it becomes available.” This will allow us to restock the warehouse and then fulfill your order.

• If you have already completed your order and checked out and want to order another item, you will have to complete a separate order.
• Once you complete the checkout process, our warehouse fills the order right away. Therefore, once an order is completed, it cannot be canceled or modified.

• Once your order has been fulfilled, you’ll receive an email confirming that your package has been shipped and indicating which carrier was used. Depending on the carrier, a tracking number may also be provided in the same email.
• If you do not receive a shipping confirmation email, please notify orders@diabetes.ca.

• Yes, we can ship to PO boxes. Please ensure the full PO Box number and complete mailing address are provided.

• If incorrect shipping, billing, email, or phone information is entered during checkout, our team can update the details as long as the order has not yet shipped. Once an order has been shipped, no changes can be made. To request an update, please contact us at orders@diabetes.ca or 1‑800‑BANTING (226‑8464).

• Please follow up by calling us at 1-800-BANTING (226-8464) or email us with your order number to orders@diabetes.ca. We will then follow up and respond accordingly.

• All applicable taxes will be applied to your purchase based on the province/territory to which you are having the products shipped.

• Yes. To apply a tax exemption, please email the following to orders@diabetes.ca before placing your order:
  
  - A photo of your full tax‑exemption card
  - A list of the items you’d like to purchase
  - Your full name
  - Your shipping address
  
  Once received, we'll email you back with a checkout link with the appropriate exemption.

Taxes, duties, and other fees are generally applied to international orders from Canada when the order arrives in the destination country. Customers are responsible for these fees, upon delivery.

• You may return any unopened educational resource/s (still in its plastic wrap), for any reason, for a full refund (if the return is a result of our error, we will cover the return shipping cost,) within 30 days of delivery of your shipment:
• We cannot accept the return of opened items or items returned more than 30 days past the delivery date. We can only process returns and refunds for items purchased from orders.diabetes.ca. If you do not pre-arrange return shipping with us, you will not be reimbursed.